PepsiCo and Infosys collaboration delivers digital transformation with a unified Sales + platform serving 500,000 weekly store visits
PepsiCo’ s Direct-to-Store Delivery( DSD) model is a logistical marvel- powering over 500,000 weekly store visits supported by a field sales force of more than 25,000 professionals and generating multibillion in annual revenue through its PepsiCo Foods North America( PFNA) business alone. Behind this scale lies a complex, high-velocity operation that demands precision, agility, and relentless execution. To sustain and amplify this scale, PepsiCo embarked on a planned, strategic modernization as part of its broader digital transformation-an evolution designed to empower frontline teams, enhance customer-centricity, and future-proof operations. PepsiCo entrusted Infosys, a strategic partner with co-engineering this transformation.
“ At its core, we set out to infuse agility and adaptability into a system purpose-built and refined over decades- enabling the organization to react rapidly to shifting market conditions and new business models.” says Karthik Sankaran, Vice President Information Technology – Global Sales Transformation at PepsiCo.
The transformation saw a move from a rigid, closed architecture to a flexible digital platform, amid rising consumer expectations and ongoing disruption across established channels – including e-commerce models such as click-and-collect and dark stores.
Infosys alliance enabled scalable digital architecture
Infosys played a key role in PepsiCo’ s transformation, modernizing and consolidating numerous workflows and systems into a unified, cloud-native, mobile-first Sales + platform suite. Automation was embedded to deliver real-time insights, predictive recommendations, and smarter execution across the Go-To-Market value chain, driving extreme productivity and enabling faster, better decisions at every level.
“ Our greatest delivery challenge was shaping nextgeneration niche technologies for a programme of this size and scale: most notably, delivering the world’ s largest implementation of Xamarin mobile applications, essentially constructing ERP like capabilities on-the-go with full offline functionality,” says Mayank Ranjan, SVP & Regional Head – Consumer, Retail & Logistics at Infosys.
The project required integration with several programmes, including a large-scale ERP transformation: all at a time where legacy systems were rapidly becoming obsolete and incompatible. Infosys brought a deep understanding of PepsiCo’ s business operations, having supported many applications across PepsiCo Foods North America’ s Make, Move and Sell value chain.
“ This was a complex and ambitious initiative by PepsiCo, making it both challenging and exciting for our teams,” Mayank says.“ From day one, Infosys and PepsiCo worked as one unified team: sharing knowledge, aligning on priorities and removing barriers to progress.”
PepsiCo Sales + platform consolidates frontline operations
Today, the Sales + platform has replaced more than 40 standalone applications with a connected ecosystem running on consumer-grade iOS devices, eliminating fragmented user experiences that had accumulated over time across frontline operations.“ We’ ve replaced more than 40 standalone apps with a connected ecosystem of role-based tools,” Karthik says.“ This ecosystem offers a guided experience that helps frontline leaders plan more effectively, frontline users execute more efficiently, and sales professionals focus on what matters most: selling and serving our customers.”
The platform incorporates features including digital planograms, digital asset management, proactive notifications, paperless proof of delivery and mobile banking capabilities: reducing manual coordination requirements and enabling real-time insights.