67 procurement decision or action . Every successful procurement partnership starts with a quality conversation . On the other hand , a disappointing conversation creates the wrong perception of procurement . Oftentimes , it is our response that drives people ’ s perception of us . It ’ s vital to be very sensitive in managing people ’ s perception of procurement as it can become a reality and kill our reputation .
Procurement needs to embed a service culture into our way of working , and this can begin from a proactive
“ Digitalisation alone cannot transform any business . We need both human skills and digitalisation to transform our jobs ”
— Sebastian Chua , Head of Procurement , Health Promotion Board
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