DIGITALISATION
68 conversation with an end objective of a true partnership . To transform , we must proactively show that we CARE and are willing to get involved . CARE to us means : C – Collaboration – It can be improved by changing the way we interact with people . The change only happens when we make an impact to people ’ s needs . A – Accountability – To be accountable , we need to understand the motivations and drivers of the people around us , and these are critical when it comes to unlocking their powers in the organisation . R – Relationships – To take our relationships from compliance and savings to be a critical business enabler , it needs to be built outside of work . We need to show that we are now doing things differently , rather than doing different things . To remain relevant , we should not manage the processes to meet functional objectives . It is more critical for us to manage relationships to meet business strategy . E – Empathy – This is so important , but hardly mentioned . We don ’ t necessarily need to be able to help in reality ,
APRIL 2020