Nuance combines the best of automated and human-assisted customer service powered by AI to help companies provide meaningful interactions that maintain context as customers move between devices and channels – from IVR to SMS , virtual assistant to live chat – while informing agents about previous engagements .

- Conversational IVR that can understand callers and respond intelligently

- Biometrics security and fraud prevention to authenticate users

- Virtual assistants for guidance on digital channels

- Proactive outreach to notify or remind

- Live chat / live agent support when a human touch is needed

When customer service is done right – the benefits are loud and clear . You get reduced costs , increased revenue , exceptional customer satisfaction and unwavering brand loyalty .

Learn more .

Or contact us – cxexperts @ nuance . com . Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications , Inc . or its affiliates in the United States and / or other countries . All other trademarks referenced herein are the property of their respective owners . July 2018 / 3575