TECHNOLOGY Jean Turgeon , Vice President and Chief Technologist , says that the firm ’ s cutting-edge digital platform as well as its ability to integrate new technologies is helping it streak ahead of its competitors .
“ We deliver an automated digital framework , which I describe as a puzzle with different pieces inclusive of an innovative communications platform ,” explains Turgeon . “ So , we have to take different technology innovations and we bring them all together to be able to transform and deliver a digital experience .
“ We have a delivered an open architecture bringing together unified communication portfolio , a contact center portfolio , automated workflow capabilities with a high degree of sophistication , and we ’ ve demonstrated our ability to take other technologies , such as CRM from Salesforce , AI with Afiniti and more , tightly integrated within our ecosystem .”
Taking its cutting-edge portfolio further , Turgeon says that Avaya ’ s ability to integrate new technologies gives it a unique competitive edge as customers can use the portfolio but
‘ Avaya can respond to events detected by IoT technology and notify the right people in real-time ”
— Jean Turgeon , Vice President and Chief Technologist
still keep up-to-date with the latest industry trends .
“ It doesn ’ t make a whole lot of sense for customers to build a next-generation digitally enabled platform that doesn ’ t unify communication technologies and have the ability to integrate new technologies such as the internet of things ( IoT ), AI , analytics and / or taking advantage of blockchain technology ,” he says .
With research showing that the next decade will be marked by record IoT growth ( some firms predict revenue will break into the trillions ), Avaya is leveraging this innovation through its work in workflow automation .
For instance , by integrating with IoT technologies , Turgeon believes the
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