CLICK TO WATCH : ‘ ENTER INTO THE WORLD OF KATOEN NATIE ( THAILAND )’ 165 core and basics of what we do ,” explains Colpaert . “ We try to empower our employees as much as possible , but often using these tools can let them forget the basics of their work .” He stresses that this potential for cutting corners is counterintuitive to the transformation process and purpose : if value added by technology is offset by lost value from employee input , the transformation has failed . “ We have to be very vigilant . Even if you train them well , they can start to rely on the system too much in which they think they can take shortcuts . It ’ s
important to make sure that the proof of concept is well thought out and well tested , and that we are able to roll it out quickly . On top of that , we place focus on testing and retesting , and still auditing the system as well .”
An area where great strides have been made from a technological perspective is automation , particularly regarding administrative processes . For a company with clients as diverse as Katoen Natie , automating physical logistics processes throws up big questions about flexibility in terms of accommodating the continuous
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