TECHNOLOGY
46
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TO WATCH : TRADESHIFT – THE FUTURE OF BUSINESS COMMERCE
With the role of the supply chain professional having grown and transformed over the past few years , Sylvest reflects on the significant shift in the supply chain space . “ The supply chain is still a transactional engine in the older environment , whether that be either paper-based or minimally digital transactions ,” says Sylvest . “ If you look at the work level of a supply chain , 60-70 % of people are mired in transactional activity . It ’ s low value , and it says ‘ I need to get the job done ’.
It ’ s interesting when you ask them about metrics and they talk about how quickly they managed to resolve an invoice problem ; their metrics are how to solve problems on the back end versus asking why the problem exists at all . In a digital world , that all vanishes because the transactional work drops down radically due to the internal customer communicating directly to the supplier and getting their work done with no errors in the process .”
“ I felt I could get strategic sourcing
AUGUST 2019