SupplyChain Magazine August 2022 | Page 62

TELEPERFORMANCE
Navigating the complexities of component shortages For those in the technology industry , component shortages have been a significant challenge . “ I can honestly say this has been a hard challenge , something that has kept me up at night . The supply of components is a chain that needs to be restored and one that we need to make work ,” explains Monterrubio .
“ For the last two years , we have been developing a forecasting and negotiations plan : to supply our clients with the technology needed , even with the current shortage . This has certainly been the biggest challenge of my career for the last two years , which is why we have great partners that we work with to help navigate these storms .”
The evolution of global purchasing For a long time , global purchasing has been evolving . When Monterrubio began working in procurement at Teleperformance she only worked for the sites in Mexico . Back then , the company ’ s operations were decentralised , operating separately within their borders . Today , Teleperformance operates on a global and centralised governance demanding the need for global executives and directors to take care of negotiations .
62 August 2022