– Colin Turner
SUPPLY CHAIN MANAGEMENT
The challenge is joining it all up so that we get a really clear endto-end picture that allows us to keep everything running smoothly as well as exposing trends or emerging issues that we might need to get ahead of .
“ In my session I will talk about John Lewis ’ s journey from single to multi and then omni-channel retailing , highlighting some of the key challenges we have met along the way ”
– Colin Turner
What aspects of E-Commerce & Omni Channel 2015 are you most looking forward to ? I am most looking forward to hearing what other retailers are doing in this space , and where they see the threats and opportunities coming from in the years ahead .
The industry has moved forward an enormous extent where e-commerce and omnichannel is concerned . How disruptive has this shift been to established retail processes ? Any big change is disruptive , and the seamless merging of shopping and fulfilment channels is certainly a big one . As well as re-engineering elements of the supply chain process , there is a big cultural shift for everyone from head office through to the frontline staff who directly serve the customer . The key to making the supply chain process as simple
14 January 2014