There is a big cultural shift for everyone from head office through to the frontline staff who directly serve the customer
as possible is to start with a clear vision of what you want to achieve in developing your supply chain .
People are keen to hear your presentation at E-Commerce & Omni Channel 2015 ; can you give a brief introduction of the main aspects of your talk ?
In my session I will talk about John Lewis ’ s journey from single to multi and then omni-channel retailing , highlighting some of the key challenges we have met along the way and how we have been able to take a strategic approach to building a sustainable omnichannel business . 28 th -29 th January in London , UK
For more information on the E-Commerce & Omni Channel 2015 event , please visit : www . ecommerce-supply-chain . com
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