AFRICA
“ It is quite a process to manage with lots of people involved at any given time . But I think to have a central ERP system of this size , it ’ s essential for us to all pull together as a group ”
— Melanie Pike , Indirect Procurement Manager for Massmart responsible for Masscash Retail and Wholesale division
149 tion and pulling together as a group is crucial and so Massmart has created a number of centres of excellence across each business division . These centres , along with project teams , ensure that each and every person is trained in the right way , equipped with the right skills and brought along this transformational journey . “ The incentives alone speak for themselves ,” says Pike . “ The ease of information and the ease for everybody to actually process their work and move from a very hands-on traditional way of doing things to a modern , digitally empowering way has been embraced wholeheartedly across the business .”
“ They can see the analytics coming through . Insight is coming through and it ’ s enabling everybody to do their jobs much faster and it ’ s just much more user-friendly . I think that alone has been a great driving force for the business to come on board .”
Technology has also transformed
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