SupplyChain Magazine January 2019 | Page 25

USA
CLICK TO WATCH : FANNIE MAE – NATIONAL HOMEOWNERSHIP MONTH 25 business unit stakeholders are our customers . Some procurement organizations don ’ t like to call their internal stakeholders ‘ customers ’. I think we ’ ve been very deliberate about viewing our business stakeholders as customers and really putting them at the center of everything we do . We seek to understand their business so we can see it from their perspective . We help our customers achieve market competitive costs and help identify and mitigate supplier risks , but our customers ’ business objectives and priorities are at the core of what we focus on . Sometimes , that may mean higher cost for faster speed-to-market , or taking on a slightly higher level of risk . We may challenge them from time to time if we believe that ’ s in their best interest , or the company ’ s . Ultimately , we want our customers to have a positive experience in their interactions with procurement while knowing that we have their back . That ’ s the kind of model we ’ re building .”
Like many internal operations , procurement has undergone a digital recalibration of its architecture , functionality and efficiency as Big
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