capabilities that firms must master to succeed in the space : customer engagement , workforce enablement , service optimisation , a digital ecosystem and analytics-driven insights . With customer-centricity a key pillar for The Hackett Group , Walden stresses the importance of staying relevant to customers . “ It ’ s vital that we continue to innovate and invest to further develop our services ,” he explains . “ We ’ re currently undergoing our own transformation internally within Hackett called ‘ reimagining advisory .’ We ’ re always
“ It ’ s up to us to ensure we ’ re providing the best advice on the latest trends in the marketplace including the opportunities from new digital technology solutions ”
— Nic Walden , UK procurement programme leader , The Hackett Group 49
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