ONPROCESS TECHNOLOGY
OnProcess
Technology
OnProcess Agora , which is an integrated stack of tools that offers insight and untangles problems . “ Agora provides full control and visibility across the service supply chain ,” explains Oliver Lemanski , CEO of OnProcess . “ It allows our people to automate processes and dramatically improve efficiencies across the service supply chain .”
A typical service supply chain is a web of disconnected , manual processes managed by siloed departments , says Lemanski . “ It ’ s in desperate need of digitisation and automation ,” he adds . This is why OnProcess built Agora : it unites the requisite tools for control and visibility across the service supply chain . “ It gives us the ability to reimagine and
“ ONPROCESS IS IN A REMARKABLE POSITION . WE HAVE A PHENOMENAL LIST OF MARQUEE CUSTOMERS , AND A GREAT TEAM ”
OLIVER LEMANSKI CEO , ONPROCESS TECHNOLOGY automate processes on the fly ,” he says . “ And this is the secret to dramatically reducing costs , transforming the customer experience and helping our clients hit their sustainability targets .”
Lemanski says many service supply chains lack agility because businesses have been slow to join the digitaltransformation party .
His view is borne out by a recent McKinsey study , which reveals the average supply chain is just 43 per cent digitised . The same McKinsey research suggests that if firms are going to digitise only one part of the supply chain then it should be the post-sale service portion because doing so can deliver an uptick in efficiency of around 65-70 per cent .
134 January 2022