DAMCO VIETNAM & CAMBODIA
“ Proactive vendor interaction is the key and we make sure that we are acting in a very collaborative way ,” Mr . Civardi said .
To further enhance the relationship with local trucking companies and other local suppliers , a day has been organized during which selected trucking companies receive a refresher course on Damco policies and procedures and corporate values .
“ When it comes to building a relationship with trucking companies , it ’ s very important to consider it as a partnership ,” Mr . Civardi said .
In relation to the approach toward local clientele , Damco has a dedicated and professional management system whereby sales staff specializes in specific industrial sectors or trade-lanes .
“ We have a very tailor-made approach ,” said Mr . Civardi “ It ’ s vital that when a Damco sales representative interacts with a customer , he / she is familiar with customer ’ s product , its industry dynamics and relevant aspects of the particular trade-lane .”
Damco Vietnam and Cambodia ’ s technological advancements in the industry
In order to stay ahead of the game , Damco has employed technological advancements such as “ myDamco ,” is a system that is used to keep track of orders from clients . The system is a service offering that allows for the maximum degree of visibility , as it can successfully drive online booking , online shipping documents ( e . g . commercial invoices , packing lists , forwarder cargo receipts , etc .) and online communication . In addition , the company utilizes Dynamic Flow Control , which automates planning and execution of the customer supply chain .
Technological advancements such as “ myDamco ” help Damco stand apart from its peers . “ The system is very user-friendly as well as much more advanced than the traditional e-book or e-SER type of interaction with vendors and clients ,” said Mr . Civardi .
Mr . Civardi believes that due to the constant focus on continuous improvement , Damco can perform
100 July 2015