DHL
244 ber of its services , such as haulage . Although it retains a fleet for specific needs , local selected and trained companies are routinely harnessed to support local communities .
To give back to local communities , DHL GF Ghana since 2011 , supports Operation Smile , which conducts medical programmes across Ghana in cities including Accra , Cape Coast , Tamale , and Tema for children and adults born with cleft lips .
The Partnership started in 2011 with DGF Ghana giving free logistics solutions from Accra ( capital city ) to the various medical stations in the country ). In 2018 for the first time DGF Ghana took a trip down to Ho Regional Hospital to interact with the Operation Smile Team , Volunteers and Parents to further understand how DHL ’ s support is improving lives and adding value . There were more than 250 patients from all over Ghana for screening for the surgeries . Furthermore , internally , DGF seeks to improve existing processes to drive quality of service . Its Employee Opinion Survey ( EOS ) initiative , as well as its Employee Net Promoter Scores ( ENPS ) are essential in hearing the voice of employees , developing key action plans and enhancing active leadership and engagement at the company .
“ We invest in our eLearning platform with mandatory compliance courses , as well as many more recommended courses for the personal development of employees . We also develop regional programmes , such as Build your Skills , Women to the Top , and our leadership programmes , TELP , TEC LP and much more ,” observes Mbaye .
“ All these courses count for just 10 % of the training and development of staff . We believe that our
JULY 2018