SupplyChain Magazine July 2019 | Page 34

PROCUREMENT TRANSFORMATION
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TO WATCH : ‘ RETHINKING CUSTOMER RELATIONSHIPS ’
management journey isn ’ t easy . It ’ s the individuals in the company who are driving it and often our clients tell us that building internal capability is one of the hardest parts . If you get somebody coming in and driving it for you ; you ’ re not really building skills for the medium and long term . Our aim is to add short , medium- and long-term value for our clients over time . The world for customers is becoming increasingly challenging , as supply chain leaders continue to try to balance , cost , cash and service priorities for their customers and market segment .”
“ Customer expectations of faster fulfilment and increased supply agility continue to grow , driving significant challenges for businesses with rigid legacy fulfilment networks to cost effectively respond ,” says Thomas O ’ Conner , Senior Research Director at Gartner . The key success factors that will ensure the sustainability of strategic supply chain transformations include active C-suite level engagement and sponsorship of supply chain transformation initiatives . “ There needs to be clear alignment with broader organisation goals and objectives ,
JULY 2019