THE ARRIVAL OF CYBERSHORING and coordinated operations . When we ask supply chain executives about these repetitive tasks , the answer is generally , “ it ’ s rule based ”. Clearly , there is a degree of discretion required , to determine the control points where human intervention may be required for governance and control , or simply when a human is required for front facing customerservice related tasks . However , we consistently see opportunities for robotisation and process improvement in back office tasks .
We must move also away from the scenario whereby there is a dependency on one ‘ power user ’. This can not only lead to ‘ locking in ’ some unusual processes , driven by that one individual . In fact , rather than a user centric view of processes organisations need to take a more holistic end-to-end process centric view . Otherwise organisation may miss out on the benefit of applying robotics across the interdependencies between people and systems across a supply chain process . Without this level of integration for example , how do you
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