TECHNOLOGY
know that the guy in credit collections hasn ’ t sat on information for three days , without kicking off the next step ?
Robotic automation allows rules to be pre-defined , standardised , held to an SLA , and scaled across daily processes , allowing supply chain executives to handle a complex inventory of tasks , rapidly on-board new partners , and maintain an accurate catalogue of content and pricing for example . Although there is a tendency to use automation technology to augment and accelerate a manual process as performed by an individual , the real value lies in the opportunity to entirely reconfigure the process . This more strategic approach delivers increased information and intelligence across the process as a whole and brings the potential for continuous and organic improvement of the process .
Enter ‘ cybershoring ’ It goes without saying that finding the next low-cost offshoring destination before everyone else is an outdated way of working . Robotic Process Automation completely alters the business case dynamics of outsourcing . When looking at cost saving measures such as outsourcing , companies typically overestimate the cost savings and underestimate the negative impact on quality , consistency and competiveness .
Cybershoring takes away the need to make this compromise . In short , it takes the focus away from where the work is done , to focus on the how – from location to logistics . In addition to reducing labour costs , it offers an improved service delivery model , eliminating room for manual errors or fraudulent activity , and giving businesses complete control over their processes to ensure the highest degree of quality and accuracy . In a supply chain context , this could include exporting product availability and invoice data back to the supplier , while co-ordinating with in-house inventory control and outside suppliers .
This instantly eliminates many common outsourcing problems , such as the hidden ‘ black box ’ of activities and human communication issues . To remain competitive – and sustainable – outsourcers and shared service centres need to adjust their business model in line with this Industrial Revolution in the back office .
There is no hiding from the fact that global supply chains are becoming
18 June 2016