EUROPE which assess the likelihood of customers recommending and promoting HP to others . What they have found is a clear correlation between improvements in speed and predictability of the supply chain and boosts in this customer satisfaction metric .
A key part of this is engagement between HP ’ s operational teams and its customers . Through continual dialogue and feedback , the company is able to communicate clarity and ensure reliability and responsiveness in its service . Strong customer engagement has doubtlessly lead to enhanced net promoter scores across the organisation .
Internally , HP ’ s supply chain is an enabler of cost effectiveness and ultimately increases in margins and profits . “ We are in a business which does not allow mistakes on pricing ,” Schmitz adds . “ Our margins can be tight , so we are very focused on costs and making savings every day and every week .
“ Cash flow is a big focus for us as well . It is not just about how we manage our inventories but also
50,000
Number of employees at HP
www . hp . com 79