THE CUSTOMER ’ S PERSPECTIVE
USA
167 from a customer perspective – as a Hyster national account customer for 11 years . “ I was a very active customer , too ,” he asserts . “ Pursuing innovative solutions for the business . Hyster approached me to join their marketing group because I had that customer perspective on the food and beverage side .”
THE CUSTOMER ’ S PERSPECTIVE
As a major cold storage and warehousing company with more than 170 global locations , the world ’ s largest cold chain solutions provider faced some very specialized material handling issues . Warehouses that operate at -20 degrees put material handling equipment under extreme stress : steel becomes brittle , batteries lose power , fluids become viscous .
“ It was my job as a procurement professional to cultivate a strong supplier relationship . Hyster became one of the preferred suppliers at that time . Cold storage warehouses are
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