CONTRACT MANAGEMENT
66 book in their E-AWB shipments using a smartphone direct to the carrier ’ s warehouse shed without the need for queuing at reception . This new process ensures that cargo shipments are processed in the most efficient manner , saving not only time and money but also the environment .”
Customer-centricity is widely considered key to long-term success worldwide , particularly in the logistics space . Customers want to feel like they ’ re in control and , by providing customers with the ability to track their orders from the warehouse to their front door in real-time , it allows continuous visibility and an element of control which ultimately means a more fulfilling delivery experience and return business . “ One key to consumer satisfaction is the ability to trace packaged goods throughout the delivery process – even when in the air ,” adds King . “ While this might seem like a challenge
MARCH 2020