SUPPLY AUSTRALIA CHAIN for 2017 , upgrading the business ’ existing capabilities over the next six months by using GPS and scanning at the pallet level within its facilities to provide real-time updates as it moves through the system .

They explain how this , in turn , leverages technology to reduce paperwork and streamlines the freight tracking process for both staff and customers .

“ The ultimate goal of this project is to take Hi-Trans ’ customer service to a new level of excellence ,” adds McAvoy . “ We ’ ve got some good

track and trace abilities now and the next step is to enhance them .”

Dow jokes about how back in the early days , when his father , company founder George , was still running the business , that “ all of our consignment notes were bundled up and sent off to the accounting office , punched through ledger machines and printed out invoices that we used to fold up and send out to our customers . “ Today , we ’ re used to the idea of technology in the parcel business , where somebody shows up and they have a scanner to