HI-TRANS EXPRESS PTY LTD
scan your letter or small parcel .
“ Customers now expect that same sort of technology when they ’ re dealing with palletised freight , less than truck load ( LTL ) and less than container load ( LCL ) freight , like we deal with .
“ It will alleviate a lot of customer service , simply by them knowing at any given time where it was last scanned , and being virtually advised that it ’ s about to arrive at their door today ; the same as a parcel .”
With the decline in the resources business , many Australian transportation businesses have suffered recently , but the duo say they ’ re confident the new initiatives implemented will comfortably steer them through .
“ From BI , to CRM and Track ‘ n Trace – these will set ourselves apart from the competition and help us be one of the leaders that emerges from this downturn stronger than we went into it ,” adds Dow .
“ Our strategy has been to grow via strong relationships with existing customers , leading to new opportunities and organic growth rather than acquisitions . “ In doing so , we are always open to business diversification opportunities that will logically expand our core LTL / LCL business . When the core business is exactly where we want to be , we could look to reinvest in related logistics services .”