NUTRABOLT
Happy horizons Bauer ’ s ambitions will not be realised without a fully motivated and energised supply chain team , something which has evidently come to the fore over recent months and is ultimately leading to high levels of customer satisfaction .
“ Compared to the company as a whole , the supply chain group was in the lower half of the spectrum when it came to employee engagement ,” he explains . “ Part of that was because we were asked to almost do the impossible given how tremendous the growth was – people were scrambling to get products out of the door .”
However , thanks to the installation of aforementioned new processes and systems , the supply chain group is a much happier place to be and will continue to expertly to serve colleagues and customers . “ A lot of our improvements in this respect have fed back into employee happiness and engagement ,” Bauer continues , “ but there have been some simpler things like recognition which has helped greatly .
“ For a supply chain person , the best compliment you can receive is from a sales team ringing you up and saying good job , thanks for getting my order fulfilled .” 74 May 2017