MIDDLE EAST its vendors , sustaining supplier connections is definitely high on the agenda for the Qatari airline . When customer experience is at the cornerstone of its operations , it ’ s clear that Qatar Airways can ’ t accept anything less than the best for its customers .
“ We are meeting the clientele ’ s demand and supporting group procurement by interacting with our suppliers in a much deeper and professional way ,” says Benkoussa . “ But it ’ s important that , when we ’ re developing these relationships , we clearly present and reflect what a dynamic and innovative company Qatar Airways is .
“ It ’ s not possible to secure our cost-efficiency if you are unable to show the supplier the exact type of airline we represent ,” he adds . “ We need to be the sellers of Qatar Airways before being the buyer .”
Fair , ethical practice Benkoussa also highlights how the national airline takes a fair but thorough approach to ensure that suppliers share the company ’ s ethical practices . As such , Qatar Airways takes a zero-tolerance approach www . supplychaindigital . com 251