CANADA us to quickly serve our customers regardless of their location .”
This commitment to service also includes always being on call when a customer may need something .
“ We have good and diversified equipment which allows us to be flexible and have a very short response time ,” Matte said . “ We ’ re also open 24 hours a day , 7 days a week , so there ’ s always someone on the phone who can quickly answer any question or address any problem for the client or the driver .”
In the end , it ’ s all about doing the best work they can for the customer .
“ Service is what matters most to us ,” Matte said . “ Our team makes all the necessary efforts to make sure the clients always receive the number of loads they ask for and that it ’ s delivered on time .”
Driving Success While the family plays a major role in the company , its drivers and maintenance crew are equally important . The company takes a very personal approach when it comes to its employees , making its growing business still seem small .
“ All of our drivers have their assigned truck ,” Matte explained , “ so they don ’ t need to share it with anyone else .”
Also , drivers are supported by a top-notch maintenance team who are always working to ensure the trucks are cared for and maintenance is preventative rather than reactive .
In addition , the company works to create a culture that people want to be a part of .
“ As a family business , we have human management and consider our employees as part of our success ,” Matte said . “ They know that we ’ re always there to help them in any way . Even if they have personal problems , we ’ re always there to listen .”
60 More Years ? In 2011 , the company celebrated its 60th anniversary and is continuing to improve and grow , including taking a more high-tech approach to transport .
“ We have invested a lot in recent years to use new computer systems to improve our competitiveness and service ,” Matte said . “ For example , we ’ re now developing a
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