EUROPE
other areas of their technology operation and digital transformation . AIB has entered into a number of similar relationships with partners that have all bore fruit .
“ The first agreed in the first half of 2015 , was with Wipro who provide strategic infrastructure management services . They have brought in their expertise and we are working with them to build agile and adaptive infrastructure while improving the predictability and cost effectiveness of our services ,” Fagan explains . Wipro also supports critical payments infrastructure in ITO and is setting up a Mainframe Center of Excellence in Dublin .
AIB ’ s three other partners include Infosys , eir and Integrity 360 . The latter handles the vital IT security function , while eir provides the communications requirements , from voice data to contact centre technology , optimising omni-channel communications between agents and customers . Infosys provides application development and management for AIB , and has invested significantly into innovation projects in Ireland , including a dedicated site to develop products , including its flagship Finacle product , a universal banking solution .
“ Critical to the success of the partner ecosystem is ensuring that they work as an extended part of the AIB team . The partners unanimously understood the key to successfully realising this
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