COS
Family business
Together with her sister Amie Lyone , Head of Operations , and the rest of the six-person executive team , COS works globally to find strategic suppliers , with an aim of selling products that help make people more productive or more
“ We do place a lot of emphasis on performance and we can ’ t perform if our suppliers don ’ t perform . If they have a strong technology platform across how they manage their inventory , that does help us to deliver a better service ” healthy in the modern office .
Dominique Lyone remains very hands-on as CEO and while Belinda looks after sourcing and marketing , Amie manages operations , including warehousing and distribution functions , as well as their customer support centre .“ I ’ m responsible for the service level our customers experience and that means it ’ s up to me to make sure we deliver in full , on time , and that any touch point they have with the business is a positive one ,” Amie says .
One of the keys to COS ’ s success over 40 years in the industry has been its willingness to continually innovate and put the customer first , Amie explains .
The introduction of technology to the product range is a prime example of this – as is its customer service team , which includes a call centre and a live chat team . As a family operation that was established in an era when customer service meant face-toface visits , Amie says delivering
74 October 2016