Key SUPPLY People CHAIN impeccable service remains at their core of the business .
Customer service
“ Within our service centre today , live chat is the latest way our customers interact . That ’ s growing significantly in popularity . We still have customers who call and email , and occasionally we still hear a fax come through . But the majority of our conversations are happening via our website , where consumers are utilising live chat ,” Amie says .
“ That team sits in our customer experience division and they are trained as our product experts , which means our customers are getting live interaction with a person . They know who they ’ re speaking to any one time . We even have a photo of the person on the screen , so they can see they ’ re talking to a real person .” This adds a personal touch to their ecommerce platform , which Belinda is proud to confirm is cutting edge .
Amie Lyone
Executive Leader , Operations
Amie is a driven second generation executive of Complete Office Supplies .
Amie began her career in professional services where she quickly discovered her passion for people and process . After five years Amie stepped into the rapidly growing family business in 2004 , at that point approximately 150 full time employees , with the brief to bring discipline into the people management . 11 years on with COS at 350 employees Amie ’ s remit has evolved to be responsible for all the operations team nationally including COS 9 distribution centres and own driver network .
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