COS
responsibility to deliver on its promises very seriously , and this extends all the way through the supply chain . “ When we ’ re managing suppliers and the product coming in , the main thing for us is transparency . We need to know when it is arriving so we can ensure that when we make a promise to the customer , we can deliver it ,” Belinda says .
“ We do place a lot of emphasis on performance and we can ’ t perform if our suppliers don ’ t perform . If they have a strong technology platform across how they manage their inventory , that does help us to deliver a better service .”
Promoting transparency and maintaining an ethical supply chain is also “ really important to us ” she adds .
“ As a family , we ’ re conscious of our impact on the planet and we keep that as a core focus . We have an ethical sourcing policy and we ’ re pretty clear with our expectations surrounding child labour and the use of natural resources ,” Belinda says .
“ Any supplier we choose to consider does have to review and acknowledge where they do and don ’ t comply with our policy . From a global point of view , we ’ re literally visiting the factories in China on a regular basis and if I see something that sets off a red flag , I ’ m not afraid to move on to another supplier who is more aligned with us .”
It ’ s clear that a sustainable approach flows through every part of the business .
The Lyone Foundation With family values at its core , COS established the Lyone Foundation as an initiative to support Australian people . A generous 15 percent of all profits pour into the foundation , which means that when a customer chooses COS , “ they know that 15 percent of the money we make from the order is going to charity ”, Amie says .
In one of its recent projects , the company supported an
78 October 2016