PEAK DAYS
TECHNOLOGY
“ It ’ s clear that customer experience is the battleground for brands to take victory in their respective markets ”
— Glen Hartman , Senior Managing Director , Accenture Interactive North America and Global Digital Marketing
48 chain operations and how businesses can overcome them .
PEAK DAYS
Amazon reported revenues of $ 4.2bn on Prime Day 2018 , an increase of 33 % year on year , and 2019 ’ s Prime Day only built on that trend . The frequency and scale of major ecommerce events is only growing . Such events place enormous strain on national logistics networks .
Richard Howells , Vice President of Solution Management at Digital Supply Chain , SAP , thinks we should look to the king of e-commerce : Amazon . “ We are entering a new freight era powered by intelligent data , enabling
OCTOBER 2019