“ Compared to other sectors logistics is a little behind the digitalisation development , but this has been massively accelerated by the COVID-19 crisis ”
— Boris Hueske , Head of Digital Transformation , Lufthansa Cargo
Hueske recognises that the global situation has been difficult to navigate , particularly for airlines , however , he stresses it is why it ’ s key to gain ground on harnessing efficiency in digitalisation . “ It ’ s a very unique situation in air freight and for airlines at the moment ,” he explains . “ COVID-19 has majorly impacted the industry and we have to consider that in the future too . We had significant reduction in capacity in our markets on the passenger side , with almost 50 % of the capacity being provided through passenger aircraft . We don ’ t know how fast this will change either . However , it shows the importance of data insights and analytics . We confirm our goal to have greater data insights and leverage data in the best way to improve services and transparency for our customers .”
With the future in mind , Göttelmann adds that focusing on what is actually generating value is essential moving forward . “ From an IT side , it ’ s all about continuing to modernise the landscape to enable the digital transformation ,” says Göttelmann . “ It ’ s now more important than ever before to determine what is adding value to the company and what no longer serves us . That ’ s the challenge for us ; we need to revise our service portfolio . We also have to ensure we ’ re flexible and enable our planning and governance processes to be faster and more agile .”
115 supplychaindigital . com