65 most successful retailers are those that are already recognising and implementing technologies such as digital twins , artificial intelligence and machine learning – they are the ones that are staying ahead of the curve in tough times ,” he explains . “ As stated in the 2019 Gartner report , by 2023 at least 50 % of large global companies will be using AI , advanced analytics and IoT in supply chain operations . If businesses are to survive and thrive in the new normal , they must implement the right enabling technology that will help them gain insights into their supply chains and make them more agile to respond to rapidly changing conditions .”
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