P & O FERRYMASTERS
EUROPE
Contract Logistics Division said : “ I hold regular internal reviews with my team so that we can truly understand what any new challenges are and then plan how to deliver them successfully . Furthermore , by working closer with our customers , the other two P & OFM Divisions and our IT department , we are able to appreciate and act upon our customers ’ needs much more effectively .”
This approach is exemplified through the company ’ s partnership with Tata Steel , whose European Director of Outbound Logistics and Supply Chain Pieter van Tongeren said : “ Within our sourcing strategy we aim to work with P & OFM on a partnership basis developing network and supply chain synergy together . To point out a mutual showcase , P & OFM has done great work in further improving our processes with the meet and greet project .
“ This project resulted in securing a standardised control of the flows to and from our warehouses , streamlining the IT systems and effectively using the onsite shipping capacity to meet our customer demands .”
Having secured both reputational and operational effectiveness , the company as a whole decided to further improve the customer experience through placing greater emphasis on commercial excellence .
Processes were mapped out , utilising the expertise of an outside company that exploits organisational psychology to improve working
Streamlining IT systems has helped to meet customer demands
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