“ I thought I ’ d be travelling the world , meeting people , visiting our facilities , shaking hands and meeting customers [...] We ’ ve got lots of challenges here , but they ’ re fun to work on . We ’ re making some real good progress ,” commented Tomé on the outbreak of COVID-19 .
“ As COVID took hold and our lives suddenly and drastically shifted , I was blown away by UPSers ’ ability to react . There ’ s no playbook for something like that [...] A year later ; I have a much deeper appreciation and respect for the professionalism , agility , humility and sense of service I see in the UPSers I meet [...] Someone asked me recently what makes me so optimistic about the future of UPS . To me , it ’ s simple . We can do anything . That ’ s the absolute truth .”
“ UPS is a company with a proud past and an even brighter future . Our values define us . Our culture differentiates us . Our strategy drives us . At UPS , we are customer first , people-led and innovation-driven ”
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