Josephine Lee , Deputy Chief Process Officer
coordinate and monitor the shipments from end to end . We can provide them with insight , predictions for potential hurdles between shipments and how we can overcome those hurdles , as well as using that historical data to prevent future problems ,” explains Lee . “ The two major areas of benefit to the customer are in managing data efficiency and reducing costs .”
Ensuring the benefits of these fresh technologies are realised in full , CSFE has placed a significant focus on managing its internal culture . “ The number one concern is how to change the culture effectively , because people are the most critical element ,” says Lee . “ Initially , it was challenging because people found it difficult to see how they could help us to conduct the transformation and achieve a positive result . People are pretty
EXECUTIVE PROFILE
Josephine Lee , Deputy Chief Process Officer
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Lee has been with Cargo Services Group since 2017 . In her current role , she leads corporate functions of Global Process and Information Technology for digital transformation , process automation and operational efficiency through cutting-edge solutions and technological knowhow . Internal Audit , Quality Assurance and Claims come under her remit to ensure effective corporate governance . With over 20 years ’ professional experience , Lee has held executive positions as VP of HR and Administration with CFL , and as General Manager of Sage Consulting . Lee holds a Masters degree in Human Resources Development and Training for the University of Technology , Sydney .
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