CARGO SERVICES FAR EAST
158
“ As a logistics operator in Asia , incorporating LIMA at the beginning of our transformation , offering customers and shippers a high level of transparency , was a very pioneering approach ”
— Josephine Lee , Deputy Chief Process Officer , Cargo Services Far East conventional ; they are generally much more willing to follow instructions rather than be part of the change or innovation .” To rise to this challenge , CSFE has incorporated a culture of open communication between upper management and the rest of the organisation . “ We understand that communication is the most crucial part of change management ,” says Lee . “ Our chairman has been personally involved in this . He spends time devising workshops , sharing sessions and management briefings to help staff
AUGUST 2019